Customer satisfaction is our #1 priority, however, due to the personalization aspect of our product, no refunds will be honored unless there was an error made on behalf of Craft Carve.

If an item arrives damaged, please contact us within three (3) days of receiving your order and we will replace it at no additional cost.

Please message us with your concerns and it will be addressed within 48 hours.

Visit our Satisfaction Guarantee for more information.

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