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Satisfaction Guarantee

Order custom with confidence knowing we stand behind every product that leaves our facility and delivers to your doorstep. Let us know if you are not completely satisfied with your purchase and we will work with you to make it right.

What if my product arrives broken or defective?

Please contact us within three (3) days of receiving your product and we will replace it at no additional cost.

What if my product is not as expected?

If you receive a product that does not meet your expectation, we will work with you to address and resolve your concerns.

When will I receive my replacement?

Your replacement will be prioritized and shipped within one (1) week of contacting us. The replacement will mail via UPS Ground and a tracking number will be provided at the time of shipment.

How do I contact you?

Please contact (888) 554-9976 or email support@craftcarve.com. All inquires will be responded to within 24 hours.

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